From monday to friday we do our best to process and ship orders within 24 hours. Please allow 1-2 extra days for any order placed during weekends, special promotions and during holidays.

We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition with all original tags attached for a full refund within 14 days of purchase. You are responsible for paying for return shipping costs. Please consider using a trackable shipping service. We do not accept responsibility for any item lost on return. All extra EU orders are finale seles and no return is possible.

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.

Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at and we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.

We are currently not set up for exchanges, please contact us to get a return started. Then a new order can be placed for another size or item.

Depending on the status of your order, we may not be able to add new items to your order. Please contact us immediately and we will help you the best we can.

Once your order has been submitted successfully, the order goes almost immediately to our warehouse to be processed and shipped. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately and we will help you the best we can. Otherwise, we’d be happy to start a return for you for the goods you didn’t mean to order.

Solex comes out with new products regularly. If something is out of stock, email us and we’d be happy to double check for you.

Please allow 14 days for us to process your return merchandise. We will refund the price of the merchandise (excluding all applicable shipping costs) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

Solex is very elastic but if you are between sizes and your sneakers are chunky take the bigger size. If you still need assistance, please email or call us for any additional help.

We definitely suggest subscribing to our newsletter to be the first to discover our special promotions and sales.

If you refuse a shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package and the cost of returning the package to Normal Knit. This amount will be deducted from your merchandise refund.

No, not at this time.